Community Manager
Kaplan Multifamily Kaplan Multifamily Baytown, TX Baytown, TX Full-time Full-time $85,000 - $90,000 a year $85,000 - $90,000 a year 5 days ago 5 days ago 5 days ago Kaplan Multifamily, Inc.
Job Description - Property Manager The purpose of this job description is to communicate the responsibilities and duties associated with the position of Property Manager.
While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed.
Kaplan Management Company emphasizes a team approach and fully expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives.
It is the philosophy of Kaplan Management Company to promote from within whenever possible; therefore, it is recommended that team members make an on-going effort to familiarize themselves with the duties and responsibilities of those positions directly above and around their own.
Kaplan Multifamily reserves the right at any time to change or amend these position descriptions as necessary.
Job Brief:
The purpose of the Property Manager is to effectively manage and coordinate people, activities, and available resources to maximize the successful operation of the property.
The Property Manager is directly responsible for the development of the property team members to maximize performance and is expected to take a hands-on approach to any necessary duties to accomplish objectives and/or to facilitate the successful performance of others.
Reports to:
Regional Supervisor POSITION DESCRIPTION Operations Management Initiate and manage all core business processes.
Initiate and manage of all core business processes, including leasing, resident relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, and staff development.
Ensure office is opened on schedule and that office and model apartment is maintained in a clean condition.
Light housekeeping as necessary.
Physically walk and inspect property daily and check on vacant apartments to ensure that move-in/move-out inspections are completed.
Take maintenance requests in a complete and accurate manner, route them to maintenance for prompt processing, and conduct follow-up with residents.
Ensure that market surveys are conducted thoroughly and regularly.
All competitions should be shopped quarterly, using the market information collected to assist in strategic decisions for the success of the property.
Welcome and show prospective residents the property utilizing Kaplan Management Company leasing techniques and expectations.
Demonstrate leasing techniques to the leasing office team and communicate expectations.
Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal Kaplan Management Company team member, or a vendor.
In conjunction with the Maintenance Supervisor, conduct on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics.
Ensure daily safety logs are maintained.
Communicate policy and procedure changes with property staff.
Maintain constant vendor/contractor communications concerning work scheduling, billings, and vendor relations.
Determine course of action relating to rent delinquencies and other resident disruptions.
Coordinate with Maintenance Supervisor and maintenance staff to ensure timely recondition of apartments after move-out.
In conjunction with the Property Supervisor, formulate budgets for each upcoming year and stay within budget guidelines throughout the year.
Vision Create a clear and realistic vision for the future of the property.
Create a clear realistic vision for the property and effectively communicate expectations and direction to the property staff.
Keep abreast of industry, market, and seasonal trends and work with the Property Supervisor, owners, and property team to plan strategies to meet operational goals.
Problem Solving Identify existing and potential problems and develop and implement solutions.
Identify existing and potential barriers to the successful accomplishment of property objectives utilizing performance data, observation, and budgetary and other financial information and create solutions to those problems.
Leadership Empower others to perform and provide necessary support, set and measure challenging standards of performance, and facilitate the movement towards a common vision.
Hold regular property team meetings to communicate goals, progress toward goals, and expectations and identify actions to achieve objectives.
Regularly monitor individual team member performance and provide timely and constructive feedback.
Lead by example for property team members regarding resident communication and leasing and telephone techniques.
Resourcefulness Willing and able to find ways over, under, around, and through barriers.
Seek out and utilize available internal and external resources, such as sister properties, other Kaplan Management Company team members, manuals and training guides, apartment association, etc.
to meet goals and objectives.
Customer Focus Establish effective relationships with internal and external customers.
Strive to meet resident needs and create win/win situations.
Follow through on resident problems to satisfactory resolution and communicate problems to any necessary party to facilitate resolution.
Regularly monitor resident satisfaction in person and through follow-up phone calls.
Maintain awareness of local market conditions and trends and make suggestions for improving resident relations.
Team Building Build a strong, effective team with complementary strengths.
Identify, interview, and hire appropriate team members for the property staff.
Identify strengths of team members and plan assignments accordingly to maximize team performance.
Coaching Focus on actively training and coaching team members for high performance in current roles and proactively develop them for successful promotion.
Perform on-site new employee orientation for all new employees within two days of hire.
Conduct performance reviews for all team members after 90 days of employment and in June of each year.
Use performance counseling to correct and/or improve performance issues.
Supervise, train, and lead property staff to achieve the operational goals of Kaplan Management Company and the property.
Maintain an awareness of training resources available and encourage the development of team members.
Integrity Display ironclad ethics and honesty.
Able to be trusted with property assets and confidential employee data.
Maintain confidential resident files and data.
Follow through on commitments.
Communication Communicate effectively in one-on-one and group settings, and written communication should reflect appropriate vocabulary, grammar, and word usage.
Consistently and effectively communicate with the Property Supervisor and Kaplan Management Company regarding property performance.
Use assertive communication techniques when dealing with internal and external customers.
POSITION REQUIREMENTS Work Hours Monday through Friday during the property's normal operating hours.
Weekends will be required as necessary.
On call:
Emergency situations only.
Equipment/Machinery/Tools Fax machine, copier, vacuum, telephone, personal computer, calculator, and adding machine.
Physical Requirements 1) Stand and walk or sit alternatively depending on specific needs of day.
Estimate 60% of time is spent on feet and 40% sitting at desk.
2) Have frequent need (33% to 66% of time) to perform the following physical activities:
Activity Example of Activity a.
Bend/stoop/squat/kneel Pick up litter, filing b.
Climb stairs Show and inspect property c.
Push or pull Show and inspect property, close doors, cabinets d.
Reach above shoulders Inspect property, store supplies 3) Have frequent need (33% to 66% of time) to perform standing and walking activities related to inspecting and presenting property.
4) Constant need (66% to 100% of time) to perform the following physical activities:
a.
Writing/typing Corporate, interoffice, resident communications b.
Grasp/grip/turning Telephone, doorknob use c.
Finger dexterity Operations of office equipment 5) Lifting/carrying (paperwork, deliveries, books, files, misc.
):
a.
Over 25 lbs.
Rare need (less than 1% of time) b.
Between 10 - 25 lbs.
Occasional need (1% to 33% of time) c.
Less than 10 lbs.
Frequent need (33% to 66% of time) Vision Requirements 1) Constant need (66% to 100% of time) to complete forms, read, and review reports, wide variety of correspondence, view computer screen.
Frequent need to see small detail.
2) Frequent need (33% to 66% of time) to see things clearly beyond arm's reach (inspecting property, neighborhood survey).
Hearing Requirements 1) Constant need (66% to 100% of time) to communicate over telephone and in person with vendors, corporate and resident staff, residents, and prospects.
Speaking Requirements 1) Constant need (66% to 100% of time) to communicate over telephone and in person with vendors, corporate and resident staff, residents, and prospects.
Driving Requirements 1) Frequent need (33% to 66% of time) to utilize personal transportation to inspect apartment property and surrounding neighborhood, make trips to bank and also visit Corporate office.
Occasional travel may be required.
Working Environment 1) Constantly indoors.
(66% to 100% of time) 2) Frequently outdoors, all conditions.
(33% to 66% of time) 3) Occasional exposure (1% to 33% of time) to paint fumes, solvents, adhesives, etc.
Example:
apartment immediately during or after make-ready.
Job Type:
Full-time Pay:
$85,000.
00 - $90,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Experience level:
5 years Schedule:
Monday to Friday Weekends as needed Ability to Relocate:
Baytown, TX 77521:
Relocate before starting work (Required) Work Location:
In person The purpose of this job description is to communicate the responsibilities and duties associated with the position of Property Manager.
While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed.
Kaplan Management Company emphasizes a team approach and fully expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives.
It is the philosophy of Kaplan Management Company to promote from within whenever possible; therefore, it is recommended that team members make an on-going effort to familiarize themselves with the duties and responsibilities of those positions directly above and around their own.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description - Property Manager The purpose of this job description is to communicate the responsibilities and duties associated with the position of Property Manager.
While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed.
Kaplan Management Company emphasizes a team approach and fully expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives.
It is the philosophy of Kaplan Management Company to promote from within whenever possible; therefore, it is recommended that team members make an on-going effort to familiarize themselves with the duties and responsibilities of those positions directly above and around their own.
Kaplan Multifamily reserves the right at any time to change or amend these position descriptions as necessary.
Job Brief:
The purpose of the Property Manager is to effectively manage and coordinate people, activities, and available resources to maximize the successful operation of the property.
The Property Manager is directly responsible for the development of the property team members to maximize performance and is expected to take a hands-on approach to any necessary duties to accomplish objectives and/or to facilitate the successful performance of others.
Reports to:
Regional Supervisor POSITION DESCRIPTION Operations Management Initiate and manage all core business processes.
Initiate and manage of all core business processes, including leasing, resident relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, and staff development.
Ensure office is opened on schedule and that office and model apartment is maintained in a clean condition.
Light housekeeping as necessary.
Physically walk and inspect property daily and check on vacant apartments to ensure that move-in/move-out inspections are completed.
Take maintenance requests in a complete and accurate manner, route them to maintenance for prompt processing, and conduct follow-up with residents.
Ensure that market surveys are conducted thoroughly and regularly.
All competitions should be shopped quarterly, using the market information collected to assist in strategic decisions for the success of the property.
Welcome and show prospective residents the property utilizing Kaplan Management Company leasing techniques and expectations.
Demonstrate leasing techniques to the leasing office team and communicate expectations.
Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal Kaplan Management Company team member, or a vendor.
In conjunction with the Maintenance Supervisor, conduct on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics.
Ensure daily safety logs are maintained.
Communicate policy and procedure changes with property staff.
Maintain constant vendor/contractor communications concerning work scheduling, billings, and vendor relations.
Determine course of action relating to rent delinquencies and other resident disruptions.
Coordinate with Maintenance Supervisor and maintenance staff to ensure timely recondition of apartments after move-out.
In conjunction with the Property Supervisor, formulate budgets for each upcoming year and stay within budget guidelines throughout the year.
Vision Create a clear and realistic vision for the future of the property.
Create a clear realistic vision for the property and effectively communicate expectations and direction to the property staff.
Keep abreast of industry, market, and seasonal trends and work with the Property Supervisor, owners, and property team to plan strategies to meet operational goals.
Problem Solving Identify existing and potential problems and develop and implement solutions.
Identify existing and potential barriers to the successful accomplishment of property objectives utilizing performance data, observation, and budgetary and other financial information and create solutions to those problems.
Leadership Empower others to perform and provide necessary support, set and measure challenging standards of performance, and facilitate the movement towards a common vision.
Hold regular property team meetings to communicate goals, progress toward goals, and expectations and identify actions to achieve objectives.
Regularly monitor individual team member performance and provide timely and constructive feedback.
Lead by example for property team members regarding resident communication and leasing and telephone techniques.
Resourcefulness Willing and able to find ways over, under, around, and through barriers.
Seek out and utilize available internal and external resources, such as sister properties, other Kaplan Management Company team members, manuals and training guides, apartment association, etc.
to meet goals and objectives.
Customer Focus Establish effective relationships with internal and external customers.
Strive to meet resident needs and create win/win situations.
Follow through on resident problems to satisfactory resolution and communicate problems to any necessary party to facilitate resolution.
Regularly monitor resident satisfaction in person and through follow-up phone calls.
Maintain awareness of local market conditions and trends and make suggestions for improving resident relations.
Team Building Build a strong, effective team with complementary strengths.
Identify, interview, and hire appropriate team members for the property staff.
Identify strengths of team members and plan assignments accordingly to maximize team performance.
Coaching Focus on actively training and coaching team members for high performance in current roles and proactively develop them for successful promotion.
Perform on-site new employee orientation for all new employees within two days of hire.
Conduct performance reviews for all team members after 90 days of employment and in June of each year.
Use performance counseling to correct and/or improve performance issues.
Supervise, train, and lead property staff to achieve the operational goals of Kaplan Management Company and the property.
Maintain an awareness of training resources available and encourage the development of team members.
Integrity Display ironclad ethics and honesty.
Able to be trusted with property assets and confidential employee data.
Maintain confidential resident files and data.
Follow through on commitments.
Communication Communicate effectively in one-on-one and group settings, and written communication should reflect appropriate vocabulary, grammar, and word usage.
Consistently and effectively communicate with the Property Supervisor and Kaplan Management Company regarding property performance.
Use assertive communication techniques when dealing with internal and external customers.
POSITION REQUIREMENTS Work Hours Monday through Friday during the property's normal operating hours.
Weekends will be required as necessary.
On call:
Emergency situations only.
Equipment/Machinery/Tools Fax machine, copier, vacuum, telephone, personal computer, calculator, and adding machine.
Physical Requirements 1) Stand and walk or sit alternatively depending on specific needs of day.
Estimate 60% of time is spent on feet and 40% sitting at desk.
2) Have frequent need (33% to 66% of time) to perform the following physical activities:
Activity Example of Activity a.
Bend/stoop/squat/kneel Pick up litter, filing b.
Climb stairs Show and inspect property c.
Push or pull Show and inspect property, close doors, cabinets d.
Reach above shoulders Inspect property, store supplies 3) Have frequent need (33% to 66% of time) to perform standing and walking activities related to inspecting and presenting property.
4) Constant need (66% to 100% of time) to perform the following physical activities:
a.
Writing/typing Corporate, interoffice, resident communications b.
Grasp/grip/turning Telephone, doorknob use c.
Finger dexterity Operations of office equipment 5) Lifting/carrying (paperwork, deliveries, books, files, misc.
):
a.
Over 25 lbs.
Rare need (less than 1% of time) b.
Between 10 - 25 lbs.
Occasional need (1% to 33% of time) c.
Less than 10 lbs.
Frequent need (33% to 66% of time) Vision Requirements 1) Constant need (66% to 100% of time) to complete forms, read, and review reports, wide variety of correspondence, view computer screen.
Frequent need to see small detail.
2) Frequent need (33% to 66% of time) to see things clearly beyond arm's reach (inspecting property, neighborhood survey).
Hearing Requirements 1) Constant need (66% to 100% of time) to communicate over telephone and in person with vendors, corporate and resident staff, residents, and prospects.
Speaking Requirements 1) Constant need (66% to 100% of time) to communicate over telephone and in person with vendors, corporate and resident staff, residents, and prospects.
Driving Requirements 1) Frequent need (33% to 66% of time) to utilize personal transportation to inspect apartment property and surrounding neighborhood, make trips to bank and also visit Corporate office.
Occasional travel may be required.
Working Environment 1) Constantly indoors.
(66% to 100% of time) 2) Frequently outdoors, all conditions.
(33% to 66% of time) 3) Occasional exposure (1% to 33% of time) to paint fumes, solvents, adhesives, etc.
Example:
apartment immediately during or after make-ready.
Job Type:
Full-time Pay:
$85,000.
00 - $90,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Experience level:
5 years Schedule:
Monday to Friday Weekends as needed Ability to Relocate:
Baytown, TX 77521:
Relocate before starting work (Required) Work Location:
In person The purpose of this job description is to communicate the responsibilities and duties associated with the position of Property Manager.
While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed.
Kaplan Management Company emphasizes a team approach and fully expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives.
It is the philosophy of Kaplan Management Company to promote from within whenever possible; therefore, it is recommended that team members make an on-going effort to familiarize themselves with the duties and responsibilities of those positions directly above and around their own.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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